Thursday, February 7, 2008
Shipping Information
In order to serve my customers in the best, most efficient way possible, I use UPS almost exclusively. The most obvious exceptions would be for shipping potassium permanganate, which I ship U S Postal Service. There are some rare times when I might have a supplier drop-ship an order for me and that will be shipped via the supplier's chosen means. And of course, there is the issue of shipping to Canada. I am finding that using UPS to do this is becoming more hassle for the customer than I want them to go through, thus I will use the post office for those shipments also.
Below are some tips that I feel will be helpful to you in making your choosing your shipping option.
*If you have a sick fish and need your products FAST, don't choose ground service.
*If you choose 3 Day Select on Wednesday, Thursday or Friday, It will arrive next week. (UPS does not count weekends as shipping days.)
*Next Day Air sent on Friday, will arrive on Monday; 2nd Day Air sent on Thursday will arrive on Monday.
*Generally, orders placed before 3PM Eastern Time will ship the same day. Orders I receive after 3pm Eastern Time will ship the next SHIPPING day (A 5PM order on Friday will not ship until Monday)
*If you are desperate and need Saturday delivery, you need to call me at the office (706 374 3037) during business hours so we can put together a shipping plan. I can ship on Thursday or Friday for Saturday delivery but it will cost you an extra $15 on top of UPS's already high rate for Next Day Air or 2nd Day Air Service. It can't go through the shopping cart because there is no accomodation for Saturday service in the cart.
*UPS picks up at my location at 4PM and I need to have time to process and pack your order for shipment. Calling in at 4:05pm won't make it on the truck!
*All orders are prepaid by credit card. Please don't ask me to ship your order and you will send me a check. I like to think that everyone is honest, however I have been burned more than once.
I hope this information will be helpful in making your shopping experience with us a little easier. We truly appreciate your patronage!
Below are some tips that I feel will be helpful to you in making your choosing your shipping option.
*If you have a sick fish and need your products FAST, don't choose ground service.
*If you choose 3 Day Select on Wednesday, Thursday or Friday, It will arrive next week. (UPS does not count weekends as shipping days.)
*Next Day Air sent on Friday, will arrive on Monday; 2nd Day Air sent on Thursday will arrive on Monday.
*Generally, orders placed before 3PM Eastern Time will ship the same day. Orders I receive after 3pm Eastern Time will ship the next SHIPPING day (A 5PM order on Friday will not ship until Monday)
*If you are desperate and need Saturday delivery, you need to call me at the office (706 374 3037) during business hours so we can put together a shipping plan. I can ship on Thursday or Friday for Saturday delivery but it will cost you an extra $15 on top of UPS's already high rate for Next Day Air or 2nd Day Air Service. It can't go through the shopping cart because there is no accomodation for Saturday service in the cart.
*UPS picks up at my location at 4PM and I need to have time to process and pack your order for shipment. Calling in at 4:05pm won't make it on the truck!
*All orders are prepaid by credit card. Please don't ask me to ship your order and you will send me a check. I like to think that everyone is honest, however I have been burned more than once.
I hope this information will be helpful in making your shopping experience with us a little easier. We truly appreciate your patronage!
posted by PondRX News @ 7:30 AM
